customer service seminars

Changing Faces, Changing Needs

This one-day program focuses on understanding the effect of diversity on customer service and team relationships. It is designed for groups which include both supervisory and non-supervisory staff together. It has been especially effective in non-retail environments with a high-traffic multi-cultural customer base (i.e. libraries, social service agencies, banks, etc.).

Point of Contact: Practicing Patience with Patients!

This 3-hour seminar helps front-line staff practice communication skills needed to serve a cross-cultural patient base in an outpatient or ambulatory care setting.

Service Plus

Strategies to help you put the Plus in service! This 3 hour session is designed to motivate individual behavior, but also requires participants to consider ways they can influence departmental or team standards.